MIT 15.768 Management of Services: Concepts, Design, and Deliveryhttp://ocw.mit.edu/courses/sloan-school-of-management/15-768-management-of-services-concepts-design-and-delivery-fall-2010/#features
MIT 15.947 Practical leadership
http://ocw.mit.edu/courses/sloan-school-of-management/15-974-practical-leadership-fall-2004/lecture-notes/
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