Really interesting interviews with smart people.
http://www.captureyourflag.com/
Wednesday, March 30, 2011
Sunday, March 27, 2011
Learning from customer defections
The Customers you lose hold the information you need to succeed
By Frederick F. Reichheldhttp://www.profitmatters.ca/Articles/HBR%20Customer%20Defections.pdf
Wednesday, March 23, 2011
Thursday, March 10, 2011
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